FREE DELIVERY ACROSS PAKISTAN ON SELECTED ORDERS
FREE DELIVERY ACROSS PAKISTAN ON SELECTED ORDERS
FREE DELIVERY ACROSS PAKISTAN ON SELECTED ORDERS
FREE DELIVERY ACROSS PAKISTAN ON SELECTED ORDERS

Terms & Conditions

Last Updated: September 2026

Welcome to ANKHA. These Terms & Conditions outline the rules and guidelines for using our website, purchasing our products, and accessing our services.

By visiting our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.


1. About ANKHA

ANKHA is a luxury Pakistani fashion brand specializing in premium formal wear, festive collections, and handcrafted embroidered outfits.

Our mission is to provide elegant designs created with attention to detail, quality craftsmanship, and timeless aesthetics.


2. Website Usage

By using the ANKHA website, you agree to:

  • Provide accurate and complete information when placing an order
  • Use the website only for lawful purposes
  • Respect all intellectual property, images, designs, and content displayed on our website

ANKHA reserves the right to refuse service, cancel orders, or restrict access if any misuse of the website is detected.


3. Product Information

At ANKHA, we make every effort to display our products accurately.

Product descriptions, images, colors, and details are provided to give you the best understanding of each outfit.

However, please note:

  • Colors may slightly vary depending on screen settings and lighting
  • Handmade embroidery may have minor variations due to the nature of craftsmanship
  • Each piece may have unique detailing that reflects its handmade quality

Such variations are not considered defects.


4. Orders & Purchase Policy

When you place an order with ANKHA, you agree to provide correct:

  • Name
  • Contact number
  • Shipping address
  • Order details

Once your order is confirmed, our team begins processing your outfit.

ANKHA reserves the right to cancel an order in cases including:

  • Incorrect customer information
  • Product availability issues
  • Suspicious or fraudulent activity

Customers will be informed in case of order cancellation.


5. Pricing & Payments

All prices displayed on the ANKHA website are listed in Pakistani Rupees (PKR).

Prices may change at any time without prior notice.

Available payment options may include:

  • Cash on Delivery (COD)
  • Online payment methods available at checkout

Customers are responsible for providing accurate payment and delivery information.


6. Shipping & Delivery

ANKHA delivers orders across Pakistan through trusted courier partners.

Delivery times may vary depending on:

  • Location
  • Courier availability
  • Order volume
  • Public holidays

Once your order has been dispatched, delivery tracking details may be shared with you.

ANKHA is not responsible for delays caused by courier companies or circumstances beyond our control.


7. Exchange & Return Policy

At ANKHA, we want every customer to have a satisfying experience.

Products may be eligible for exchange under the following conditions:

  • Product received is incorrect
  • Product has a manufacturing defect
  • Incorrect size received

Exchange requests must be submitted within the specified time period after delivery.

Products must be:

  • Unused
  • Unwashed
  • Unaltered
  • With original tags and packaging

Non-Returnable Items

The following items may not qualify for exchange:

  • Customized outfits
  • Altered products
  • Sale or discounted items
  • Products damaged after delivery due to customer handling

8. Size Responsibility

Customers are responsible for selecting the correct size before placing an order.

We recommend checking the size guide carefully before purchasing.

For assistance regarding sizing, customers may contact ANKHA customer support before ordering.


9. Intellectual Property Rights

All content on the ANKHA website, including:

  • Brand name
  • Logo
  • Product images
  • Designs
  • Text
  • Graphics

are the intellectual property of ANKHA.

Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.


10. Account Responsibility

If you create an account with ANKHA, you are responsible for maintaining the confidentiality of your account details.

You agree to:

  • Keep your password secure
  • Provide accurate information
  • Update information when necessary

ANKHA is not responsible for unauthorized access caused by customer negligence.


11. Promotions & Offers

ANKHA may introduce promotional offers, discounts, or campaigns from time to time.

Promotional terms may include:

  • Limited duration
  • Product exclusions
  • Limited availability

ANKHA reserves the right to modify or discontinue promotions without prior notice.


12. Third-Party Services

Our website may include links or integrations with third-party services such as:

  • Payment providers
  • Courier services
  • Social media platforms

ANKHA is not responsible for the policies, content, or practices of third-party services.


13. Limitation of Liability

ANKHA is committed to providing a high-quality shopping experience.

However, we are not responsible for:

  • Website interruptions caused by technical issues
  • Courier delays
  • Incorrect information provided by customers
  • Events beyond our reasonable control

14. Changes to Terms & Conditions

ANKHA reserves the right to update these Terms & Conditions whenever necessary.

Any changes will be published on this page with the updated date.

Customers are encouraged to review these terms periodically.


15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ANKHA Customer Support

Email: support@ankhaofficial.com
Website: www.ankhaofficial.com

Your Shopping cart

Close